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Last updated: 28 August 2026

At City Glow London, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website or book an appointment with us.

1. Who We Are

City Glow London is responsible for the personal information collected through this website and our booking services.

If you have any questions about how we use your information, please contact us at info@cityglowlondon.com.

2. Information We Collect

We may collect personal information that you provide when you contact us or make an appointment, including:

Your name
Email address
Telephone number
Appointment and booking details
Information you choose to provide about allergies, sensitivities or other relevant treatment requirements
Payment and transaction information required to process your booking

We do not store your full card details. Online payments and deposits are processed securely by Stripe.

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information and basic website usage data.

3. How We Use Your Information

We use your information only where necessary to:

Manage and confirm your appointments
Process deposits and payments
Contact you regarding your booking
Provide safe and suitable treatments
Respond to enquiries
Manage our business and maintain accurate records
Protect our website and prevent fraudulent or unauthorised activity
Comply with our legal and regulatory obligations

We do not sell or rent your personal information to third parties.

4. Booking and Payment Services

Appointments are managed through Acuity Scheduling, which is provided by Squarespace.

When you make a booking, the personal information you provide may be processed by Acuity Scheduling in order to schedule and manage your appointment.

Where a deposit or payment is required, your card details are entered directly into the secure payment system provided by Stripe. City Glow London does not have access to or store your full card number, security code or other complete card details at any time. Your payment card information is processed securely and handled directly by Stripe in accordance with its own privacy and security practices.

City Glow London does not receive or retain your full payment card details through our website or booking system.

5. Cookies

Our website may use cookies and similar technologies that are necessary for the website to function properly.

We do not currently use Google Analytics, Meta Pixel or other non-essential advertising or tracking tools. If this changes in the future, we will update this Privacy Policy and provide any consent options required by law.

6. Sharing Your Information

We may share your personal information only where necessary to provide our services or operate our business.

This may include trusted service providers such as our booking and payment providers, including Acuity Scheduling and Stripe.

We may also disclose information where required by law or where necessary to protect our legal rights, our clients or others.

7. How We Protect Your Information

We take the privacy and security of your personal information seriously. Personal and payment information is handled through secure, trusted systems such as Acuity Scheduling and Stripe. We do not store or have access to your full payment card details.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to manage appointments, maintain business records and meet our legal, accounting or regulatory obligations.

9. Your Rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request the deletion of your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain types of processing
Request a copy of your information in a portable format where applicable
Withdraw consent where we rely on consent to process your information

If you wish to exercise any of these rights, please contact us at info@cityglowlondon.com.

10. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, product manufacturers or other external websites.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies when visiting external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

Any updates will be published on this page with the revised date shown at the top.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

City Glow London
Email: info@cityglowlondon.com

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